FAQ

Getting started at PrimeBetz Casino is quick and easy. Head to our homepage and click the sign-up button, then fill in basic details like your email, username, and password. You'll need to verify your email to activate the account, and we recommend setting up two-factor authentication right away for extra security.Once registered, you can explore our full library of games from providers like Betsoft and Push Gaming. Remember, players must be of legal gambling age in their jurisdiction. If you run into any snags, our chat support is available 24/7 to guide you through.

New players at PrimeBetz Casino can grab an exciting welcome package worth up to €1,500 in bonuses plus 100 free spins across your first three deposits. It kicks off with a 100% match up to €500 on your first deposit of at least €10, followed by more matches on the next two. These bonuses come with a 50x wagering requirement on the bonus amount, so plan your play accordingly.Free spins are perfect for trying slots like those from Habanero, and they're credited automatically after qualifying deposits. Always check the terms for game contributions—slots usually count 100% toward wagering. This package gives you a solid boost without overpromising easy wins.

Yes, PrimeBetz Casino offers a no-deposit bonus of 25 free spins for new players, no deposit required. You'll need to claim it manually through your account dashboard or by contacting support. Winnings from these spins have a 50x wagering requirement, and they're a great way to test games without risking your own cash.Keep an eye on our promotions page for updated codes, as they change regularly. This perk lets you sample titles like Hot Hot Fruit Slots before committing funds. Just remember, all bonuses follow our fair play rules to keep things balanced.

Deposits at PrimeBetz Casino are instant and support methods like Visa, MasterCard, Skrill, Neteller, and ecoPayz, with a minimum of €10. We accept currencies including USD, EUR, CAD, AUD, and ZAR, so pick what suits you. For withdrawals, use the same method where possible, with processing times varying—e-wallets are fastest, often within 24 hours, while bank transfers might take 3-5 days.Always verify your account first to avoid delays. We don't charge fees on our end, but check with your provider. Limits start at €20 for payouts, ensuring smooth transactions every time.

Wagering requirements mean you need to bet the bonus amount a certain number of times before withdrawing winnings—for example, our 50x requirement on welcome bonuses. If you get a €100 bonus, you'd wager €5,000 total. Slots contribute fully, but table games like blackjack might only count 10-20%, so choose wisely.This system keeps gameplay fair and prevents bonus abuse. Track your progress in your account dashboard. It's not a guarantee of profits, but understanding it helps you play smarter.

Absolutely, PrimeBetz Casino works seamlessly on mobile devices without needing an app—just visit our site on your smartphone or tablet. Our platform is optimized for iOS and Android, letting you spin slots, claim bonuses, and contact support on the go. Games from providers like Quickspin load quickly, with touch-friendly controls.Whether you're commuting or relaxing at home, enjoy the full experience. For best results, use a stable Wi-Fi connection to avoid interruptions during live dealer sessions.

PrimeBetz Casino boasts over 2,000 games from top providers like NetEnt, Betsoft, Habanero, and Endorphina. Dive into slots such as Ways of Fortune Slots with its 576 paylines or Totem Towers Slots offering up to 100 free spins. We also have blackjack, roulette, poker, and live dealer options from Vivo Gaming.Themes range from classic fruits to ancient civilizations, ensuring something for everyone. New titles drop regularly, so check back often for fresh excitement.

PrimeBetz Casino operates under a valid license from a reputable authority, ensuring fair play and compliance with industry standards. This means regular audits for game randomness and secure operations. While specifics can vary by region, we prioritize transparency and player protection.You can find licensing details in our footer. Playing at a licensed site like ours adds peace of mind, knowing outcomes are based on chance, not manipulation.

KYC (Know Your Customer) at PrimeBetz Casino involves submitting ID like a driver's license, proof of address, and payment method verification. It's a one-time process, usually required before your first withdrawal, and helps prevent fraud. Upload documents via your account portal, and our team reviews them within 48 hours.This step keeps the platform secure for all users. If you prepare in advance, it won't slow down your gaming fun.

If you hit a glitch, first clear your browser cache or try a different device. For game loading problems, ensure your internet is stable and software like Flash is updated. Our FAQ covers basics, but for persistent issues, reach out via live chat—they'll walk you through fixes.Common fixes include restarting your session or checking for site maintenance announcements. We're committed to smooth play, so don't hesitate to ask for help.

We take responsible gambling seriously with tools like deposit limits, session timers, and self-exclusion options. Set these in your account settings to manage your play. If needed, access resources for support organizations through our dedicated page.Remember, gambling should be fun, not a way to make money. Use these features to stay in control and enjoy responsibly.

PrimeBetz Casino uses advanced SSL encryption to protect your data and transactions, just like major banks. We follow strict privacy policies, never sharing info without consent. Regular security audits keep threats at bay.Your peace of mind matters, so we invest in top-tier tech. Play knowing your details are safe.